Privacy Policy | bigwheels

PRIVACY POLICY
Last updated October 03, 2024

This Privacy Notice for BIG WHEELS TRUCK ALIGNMENT (FRANCHISING) PTY. LTD. ("we", "us", or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at www.bigwheels.net.au/, or any website of ours that links to this Privacy Notice.
Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at cathy@bigwheels.net.au.

SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information?
We do not process sensitive personal information.

Do we collect any information from third parties?
We do not collect any information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe?
We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights?
The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us.

We gather personal information that you voluntarily share with us when you express an interest in
learning more about our products and services, participate in activities on our Services, or otherwise
contact us.

Personal Information Provided by You: The type of information we collect depends on you interactions with us, the choices you make, and the products and features you use. Personal information we may collect includes:
- Names
- Phone numbers
- Email addresses
Sensitive Information: We do not process sensitive information.

Please ensure that any personal information you provide to us is true, complete, and accurate. Notify us
of any changes to your personal information.

Information Automatically Collected

In Short: Some information, such as your Internet Protocol (IP) address and browser/device
characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate our Services. This data does
not reveal your specific identity (such as name or contact information) but may include device and usage
information, such as:

IP address
Browser and device characteristics
Operating system
Language preferences
Referring URLs
Device name
Location and usage data

This information is primarily needed to maintain security, operate our Services, and for internal analytics
and reporting purposes.

Information we collect includes:

Device Data: Information about your computer, phone, tablet, or other device you use to acces our Services. This may include your IP address (or proxy server), device and application identification numbers, browser type, hardware model, and more.
Location Data: We may collect information about your device’s location (precise or imprecise) based on your device settings and IP address. You can opt out by refusing access to your location or disabling the location setting on your device. Note that this may affect your ability to use certain features of our Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate
with you, ensure security and fraud prevention, and comply with legal obligations. We may also process
your information for other purposes with your consent.

We process personal information for various purposes, depending on your interactions with our Services,
including:

To deliver services: We process your information to provide the services you requested.
To respond to inquiries: We use your information to respond to your questions and resolve issues.
To send administrative information: We send you updates about our products, services, terms, and policies.
To request feedback: We may contact you to request feedback on your use of our Services.
To send marketing communications: With your consent, we may send promotional communications. You can opt-out anytime (see the "WHAT ARE YOUR PRIVACY RIGHTS" section below).
To post testimonials: We may post your testimonials that include personal information.
To protect our Services: We process your information as part of our efforts to secure our Services.
To administer prize draws and competitions: We may use your information for this purpose.
To evaluate and improve: We process your information to identify usage trends, assess promotional campaigns, and improve your experience.
To comply with legal obligations: We process your information as required by law.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described below and with third-party vendors, consultants, and service providers.

We share your data with third-party vendors, service providers, contractors, or agents (referred to as "third parties") who perform services on our behalf. These include:

Social Media Sharing and Advertising: For example, Facebook advertising.

Other situations in which we may share your information include:

Business Transfers: In the event of any merger, sale, financing, or acquisition of all or part of our business.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, we may use cookies and similar tracking technologies to collect and store your information. Cookies and other tracking technologies (e.g., web beacons and pixels) help us maintain security, improve site functionality, and assist with analytics and advertising. You can manage cookie preferences through your browser settings.

Google Analytics: We may use Google Analytics to track and analyse usage. To opt out of Google Analytics, visit Google Analytics Opt-out.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information as long as necessary to fulfil the purposes outlined in this notice unless otherwise required by law.

When there’s no ongoing legitimate business need, we’ll either delete or anonymise your personal information.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We take reasonable steps to secure your data, but no method is 100% secure. You access the Services at your own risk.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18.

8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.

You can withdraw consent, opt out of marketing communications, or contact us with privacy-related
questions at cathy@bigwheels.net.au.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

In Short: We do not currently respond to Do-Not-Track signals.

10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, depending on your location, you may have additional rights, particularly under the
Australian Privacy Act 1988.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we may update this notice as needed to stay compliant with relevant laws.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

You may email us at cathy@bigwheels.net.au or write to us at:

BIG WHEELS TRUCK ALIGNMENT (FRANCHISING) PTY. LTD.
1/116 Magnesium Drive
Crestmead, Queensland 4132
Australia

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to or deletion of your personal information. Please submit a data
subject access request for more details.

PRIVACY POLICY Last updated October 03, 2024

PRIVACY POLICY
Last updated October 03, 2024